HOME Q&A
Q&A

Q&A

1.What is the history of ARCE?+

Founded in 1988, ARCE has been dedicated to the design and manufacturing of fitness equipment for over three decades. We focus on delivering high-quality, innovative home fitness solutions, empowering individuals and families to achieve their health and wellness goals.

2.Does ARCE's product meet international standards?+

Yes, ARCE ensures that all raw materials and products comply with multiple international testing regulations, including REACH SVHC, ROHS, PAHs, and Phthalate standards. This guarantees that every ARCE product adheres to global safety standards, offering you peace of mind and reliable quality.

3.Do ARCE products come with a warranty?+

Yes, ARCE products include a warranty to ensure your satisfaction and confidence in our quality. The specific terms and duration of the warranty may vary by product. For detailed information, please refer to the warranty card provided with your purchase or contact our customer service team .

4.ARCE Adjustable Fitness Equipment Maintenance+

  1. If the surface of the equipment gets dirty after use, clean the dumbbells, weight plates, and base with water and a small amount of neutral detergent. Then, wipe them dry with a clean cloth.
  2. The internal components of the adjustable dumbbells and kettlebells are pre-lubricated, so no additional lubricant is needed. The contact areas between the weight plates and handles do not require lubrication, as their materials have low friction.
  3. Do not use solvents, enzyme-based or abrasive cleaners, chemicals, or bleach on the product, as these could damage the equipment.
  4. Avoid attempting to disassemble the dumbbell handle assembly, base components, kettlebell grip handle, or base components

5.Who is the ARCE Adjustable Dumbbell weight design suitable for?+

The ARCE Adjustable Dumbbell is designed to be versatile and suitable for a wide range of users, from beginners to advanced fitness enthusiasts. The adjustable weight feature allows for personalized resistance, making it ideal for:

  • Beginners who are just starting their fitness journey and need a gradual increase in weight to build strength.
  • Intermediate users who want to challenge themselves with a wider range of weights for more diverse workouts.
  • Advanced athletes who require heavy weights for strength training or more intense exercises.
  • Family use, as the adjustable weight allows it to cater to different fitness levels, making it a great option for everyone in the household.

With the ability to easily adjust the weight, it offers a flexible and efficient workout solution for various fitness goals.

6.What makes ARCE unique? Why choose us?+

ARCE stands out for its unique patented technologies that enhance performance and ensure the distinct quality of our products. We prioritize consumer feedback, continuously improving our products to provide an exceptional user experience. With carefully crafted designs and stable structures, our products showcase exquisite craftsmanship, earning market recognition and the trust of distributors. Choose ARCE for innovation, reliability, and excellence in every product.

7.How to become an ARCE distributor?+

Thank you for your interest in our brand! You can contact us through our website and complete the online application form. Once we review your information, we will arrange a meeting or discussion. 

8.Does the product have relevant certifications or quality control procedures?+

We place great emphasis on quality control. With 36 years of experience in sports equipment R&D, every product undergoes strict quality control processes. For example, our dumbbells are tested for safety up to 150,000 times. We utilize advanced technology and equipment, adhere to international standards during production, and hold multiple patents as well as EU certifications. As a result, both consumers and distributors can trust our quality and confidently recommend our products to friends, family, and clients.

 

9.How is your supply chain and production capacity? Do you have sufficient stock?+

We operate our own factory, managing everything from raw material procurement to finished products. This allows us to have full control over production, ensuring quality and timely delivery. We manage inventory based on market demand and customer orders to ensure a consistent and sufficient supply. Our flexible production capacity enables us to adapt to changing needs and maintain reliable stock levels for our distributors and customers.

10.Does ARCE offer customization services?+

Yes, we provide OEM/ODM services, including product design, functionality development, and brand customization. For more details, you can fill out the "Contact Us" form to get in touch with our sales representative for further discussions.

11.What is the minimum order quantity (MOQ) for OEM/ODM orders?+

The MOQ varies depending on the product type. For specific quantities, please consult with our sales representative for more detailed information and personalized assistance.

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